Response Reason Codes & Response Reason Text

Response Reason Code

Response Reason Text

Notes

1

This transaction has been approved.

 

2

This transaction has been declined.

General decline

3

This transaction has been declined.

Voice referral, equivalent to “Call Center” response

4

This transaction has been declined.

Pick up card (if possible)

5

Invalid Amount

 

6

Invalid Credit Card Number

 

7

Invalid Credit Card Expiration Date

 

8

Credit Card Is Expired

 

9

Invalid ABA Code

Invalid bank routing number

10

Invalid Account Number

Invalid bank account number

11

Duplicate Transaction

try again in 2 minutes if this was not caused by a double-click

12

Authorization Code is Required but is not present

 

13

Invalid Merchant Login

 

14

Invalid Referrer URL

Occurs when a merchant has configured a list of Valid Referrer URLs in the settings in the Merchant Menu, but the referrer URL for this transaction does not match any entries on the list

15

Invalid Transaction ID

Transaction ID is not an integer or was not sent with a transaction that requires the Transaction ID (PRIOR_AUTH_CAPTURE or VOID)

16

Transaction Not Found

Used when a transaction is referenced by a correctly formatted transaction ID, but the transaction ID doesn’t appear in the system

17

The Merchant does not accept this type of Credit Card

 

18

ACH Transactions are not accepted by this Merchant

 

19

An error occurred during processing.  Please try again in 5 minutes.

 

20

An error occurred during processing.  Please try again in 5 minutes.

 

21

An error occurred during processing.  Please try again in 5 minutes.

 

22

An error occurred during processing.  Please try again in 5 minutes.

 

23

An error occurred during processing.  Please try again in 5 minutes.

General processor error

24

Nova Bank Number or Terminal ID is incorrect.  Call Merchant Service Provider.

 

25

An error occurred during processing.  Please try again in 5 minutes.

 

26

An error occurred during processing.  Please try again in 5 minutes.

The processor could not be contacted

27

Address provided does not match billing address of cardholder

Used if the transaction is configured to reject AVS mismatches

28

The Merchant does not accept this type of Credit Card

 

29

Paymentech identification numbers are incorrect. Call Merchant Service Provider.

Invalid Paymentech Client #, Merchant #, or Terminal #

30

Invalid configuration with Processor. Call Merchant Service Provider.

 

31

FDC Merchant ID or Terminal ID is incorrect.  Call Merchant Service Provider.

 

32

Merchant Password Is Invalid Or Not Present

 

33

field cannot be left blank

The word field will be replaced with the actual name of the field that is causing the error by being left blank. This result occurs when a merchant has configured a field to be required in the settings in the Merchant Menu, but has not sent it with the transaction.

34

VITAL identification numbers are incorrect. Call Merchant Service Provider.

Invalid VITAL account

35

An error occurred during processing. Call Merchant Service Provider.

General processor error

Last updated: Wednesday, December 22, 1999 5:48 PM MDT